Running out of energy to deal with this British Gas mix-up

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Final demands and a debt recovery firm sent in, as it insists I live in Glasgow when I’m in Hove

I am having a nightmare situation with British Gas that they seem unable to resolve. I moved into my home in Hove last December. British Gas was the provider, but I immediately switched to Octopus having settled my final bill. I later received a letter from British Gas stating that I owed money for gas and electricity. My surname was misspelled and the debt applied to an address in Glasgow.

I have never in my life been to Glasgow. British Gas blamed a computer error and told me the account had been cancelled, but more letters arrived about the same bill. I was again reassured that the account had been cancelled. Then came a red “final demand”.

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